The Challenge
Enterprise software applications are the backbone of business operation.  These programs are highly customized and must operate in real time with end users, databases and other disparate systems.  Considering this complexity, it's not surprising that the cost to support enterprise software is typically more than 70% of the total system investment.  Unless the vendor employs an on-site technician, it's common for one or more of the software vendor's support technicians to require access to the customer's network to deliver support.

While end-users demand 100% uptime and error-free operation, application owners and IT/Security staffs must balance the value of application supportability versus compliance with industry regulations and internal security policies.

Before 1995, remote customer network connectivity was accomplished with a dial-in modem.   Today, no standard exists to enable secure, ad-hoc remote network access for enterprise software vendors.  SecureLink VSN aims to create this standard.

The Solution
Enexity's SecureLink Virtual Support Network was specifically designed to address the unique requirements of enabling secure, ad-hoc network access for remote software technicians.  Used by over 10,000 entities today, SecureLink VSN is becoming the standard  connectivity solution for remotely supporting enterprise software in high security environments.