Q: What is the SecureLink VSN & how does it work?
A: SecureLink VSN is a Virtual Support Network solution made by Enexity. SecureLink VSN is specifically designed to help enterprise software companies deliver more secure and effective remote support to customers in high security environments.

Q: How does using SecureLink VSN benefit me?
A: SecureLink VSN helps you get issues solved faster, without sacrificing security or compliance. Over 70% of the total cost of enterprise software ownership is the ongoing maintenance and support. SecureLink VSN helps you maximize the value of this investment in a very simple and secure way.

Q: Who else is using SecureLink VSN?
A: SecureLink VSN is used today by more than 10,000 highly secure and heavily regulated organizations. SecureLink has been reviewed and accepted by organizations in healthcare, financial services, government, pharmaceutical, legal, manufacturing and other secure industries.

Q: Is SecureLink VSN secure?
A: SecureLink VSN was designed from the ground up, to give you a superior level of security, control and audit. SecureLink VSN has features specifically necessary for the unique requirements of enabling 3rd party network access including: individual accounts for each support technician, remote authentication using Active Directory, LDAP and other methodologies, a detailed audit trail of individual user activity, manually initiated sessions or access scheduling, real-time connection notifications delivered to your e-mail, granular access controls at the host and port level, real-time reporting and monitoring from anywhere in your network and audit export to syslog or other reporting repositories.

Q: Why is SecureLink VSN better than a VPN or desktop sharing?
A: SecureLink VSN was specifically designed to enable secure and effective network access for software vendors and other 3rd parties that require access to your secure network. See the comparison of SecureLink to other forms of 3rd party remote access for more details.

Q: What do I need to install on my network?
A: To enable access for your software vendor, you will install and configure a SecureLink Gatekeeper. The Gatekeeper is accessible via a browser and fully configurable with a simple user interface.

Q: Where do I install the Gatekeeper?
A: The Gatekeeper is typically installed on one of the software vendor's application servers. Depending on your use-case, the vendor may ask you to install more than one Gatekeeper, or a single Gatekeeper may be utilized to enable access to multiple servers. Native Gatekeepers are available for Windows, Linux, Solaris, AIX, HP-UX, Tru64 and other operating systems.

Q: Does the Gatekeeper put a load on my server?
A: The Gatekeeper requires an absolute minimum of memory and processor while waiting for a connection, running as a background service requiring about 3K of memory.

Q: Who can have access to my Gatekeeper?
A: Only the support technicians with the appropriate credentials may access your network. At the vendor's support center, each technician must log into SecureLink VSN with an individual login, which is authenticated using Active Directory, LDAP or another method. Your software vendor may also have restricted access to your Gatekeeper to certain segments of their users. In certain government applications, for example, the vendor may restrict access to only those technicians with a fingerprint or FBI background check on file.

Q: When can they have access to my network?
A: Access can be enabled manually by you for a certain period of time (ex: turn on access for 2 hours or 2 days), can be scheduled for certain days and times (ex: Monday - Friday from 8:30 - 5:00 and Saturday from 9:00 - 12:00) or can be enabled for access any time.

Q: What can the support technician do once connected?
A: The Gatekeeper enforces the network access rules you set, which can be configured at the port level. For example, you may want to enable access to RDP on a Windows server, telnet on a Unix server and an Oracle database port on the database server.

Q: How will I know what's been done?
A: The Gatekeeper maintains a detailed historical audit of all activity at the individual user level. This information is available in real-time from anywhere inside your network and can also be exported to syslog or another local reporting repository.

Q: Is SecureLink compliant with HIPAA, GLB, PCI, FIPPS or other industry regulations?
A: Products themselves can't be compliant with any regulation. It's the proper implementation of a product like SecureLink VSN that achieves compliance. Each of the regulations listed above has unique language, but all of them have the same principles: protect the privacy and security of information with well defined procedures and a detailed audit trail.  SecureLink VSN, properly utilized, fully meets the most stringent interpretation of each of these regulations, and more importantly, the purpose for which they were enacted.

Q: We have dozens of other software vendors that are not yet using SecureLink VSN. Do you have a version of SecureLink that I can use with all of my vendors?
A: Yes, there is an enterprise version of SecureLink VSN that enables you to easily manage all of your software vendors on a secure and effective platform. Find out more about SecureLink Enterprise VSN.