Supporting enterprise software is challenging. Mission critical applications are complex, customized and must operate in real-time with end users and 3rd party applications. This complexity drives the need for frequent service from the vendor's support center.

Before 1995, remote customer network connectivity was done with a dial-in modem. Today, software vendors are forced to accommodate many remote access methods, including modems, desktop sharing, VPNs and site-to-site networks.

Lacking a standard to remotely connect to customer systems, customers experience lapses in service levels while software vendors waste resources negotiating and managing remote customer access.

A mix of remote customer connectivity methods, each designed for another purpose. Customers experience extended time to resolution and absorb security risks from products ill suited for supporting enterprise software. Software vendors must setup maintain a collection of VPN accounts, key fobs and other solutions, impeding their ability to effectively solve customer issues.

The Solution
Enexity’s SecureLink Virtual Support Network is becoming the standard connectivity solution for remotely supporting enterprise software applications in high security environments.

SecureLink Virtual Support Network unifies secure, remote network connectivity into any customer network. Customers gain unprecedented security, accountability and audit. Software vendors gain efficiency, effectiveness and deliver better, faster support.