AUSTIN,TX, September 7, 2003 - Enexity, the leading provider of Embedded Support Network (ESN) applications, announced today the availability of SecureLink™, a solution that helps technology vendors support their customers in a more secure and reliable fashion.

"By integrating SecureLink™ into their applications, technology vendors are strengthening their products and enhancing the value proposition they offer to their customers," said Jeff Swearingen, CEO and co-founder of Enexity.

Swearingen emphasized that SecureLink™ was developed to address two of the more significant issues for technology vendors' security and supportability.

Customer security is ensured with reverse-initiated access, strict access controls, encrypted connections and detailed auditing.

At the same time, service engineers realize major productivity boosts. This offsets a growing trend, where technology vendors are enduring rising support costs and decreasing customer satisfaction. The days of dialing into a customer system via modem are ending, leaving highly skilled technicians without the remote access they need to support these complex systems.

"Our research indicated that support and service connectivity between technology vendors and their customers has been a bewildering array of insecure, ineffective and un-auditable techniques," said Swearingen. Some of these include the transfer of log-files, modem dial-in, screen-scraping, VPN access and opening holes in the customers' firewalls.

"Vendors have told us that customers are becoming increasingly frustrated with the decline in service levels and extended time-to-resolution,” Swearingen said. "This frustration can cause failed deployments, cancellations of maintenance contracts and defection to competitors. This is where SecureLink™ can help, since it was specifically designed for the remote support and service of complex technology solutions.”

About Enexity

Enexity is an Austin-based developer of Virtual Support Network solutions.

Enexity's SecureLink VSN™ enables on-demand remote network access between secure organizations and their enterprise software vendors. For software customers, SecureLink enhances the security and supportability of enterprise software applications. For software vendors, SecureLink improves the efficiency of customer support.

SecureLink replaces dial-in modems and is an easy, secure and auditable alternative to desktop sharing and VPNs for the remote support of enterprise software.

Used by more than 10,000 companies around the world, SecureLink is rapidly becoming the standard platform for remotely supporting enterprise software in high security environments.

For more information, visit www.enexity.com.

Contact Information

Enexity, Inc.
512.637.8700
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