Technology vendors often forced to choose between customer security and getting the job done

AUSTIN, TX, August 1, 2003 - Enexity, the leading provider of Virtual Support Network (VSN) applications, announced today that a recent study showed that security violations are a growing problem for enterprise software companies that offer advanced technical support to their customers.

"Imagine the challenge of a critical business application malfunction when your service engineer has no visibility into the system," said Jeff Swearingen, CEO and co-founder of Enexity. "If fixing the problem requires flying a technician across the country or waiting for the customer's security staff to approve remote access options, customers and their vendors can be forced to make bad decisions."

Enexity collected data from more than 100 enterprise software companies. In the study, technical support managers confessed that their customers are:

• Modifying firewalls to create access "holes"
• Giving inappropriate access to a VPN account or PC
• Authorizing remote access that lacks any audit trail
• Using dial-in modems that enable anytime access

"Providing service and support for complex technology products often involves choosing between security and effectiveness," continued Swearingen. "While asking the customer to e-mail a log-file is very secure, it rarely diagnoses or fixes the problem. At the same time, offering the vendor access to the customer's network via a VPN account, screen-scraping or a hole in a firewall is very effective, but highly insecure."

The data from this survey was collected via telephone interviews with 100 U.S. based enterprise software companies with annual revenues in excess of $25,000,000. The results were tabulated between September, 2002 and March, 2003.

About Enexity

Enexity is an Austin-based developer of Virtual Support Network solutions.

Enexity's SecureLink VSN™ enables on-demand remote network access between secure organizations and their enterprise software vendors. For software customers, SecureLink enhances the security and supportability of enterprise software applications. For software vendors, SecureLink improves the efficiency of customer support.

SecureLink replaces dial-in modems and is an easy, secure and auditable alternative to desktop sharing and VPNs for the remote support of enterprise software.

Used by more than 10,000 companies around the world, SecureLink is rapidly becoming the standard platform for remotely supporting enterprise software in high security environments.

For more information, visit www.enexity.com.

Contact Information

Enexity, Inc.
512.637.8700
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